Shipping & Returns
Christmas Posting Dates
Click here for Royal Mail posting dates (opens in new window)
Shipping UK
Our Royal Mail UK deliveries take between 1 and 3 working days based on your selection. Orders placed before 4pm weekdays and 11am on Saturdays are dispatched the same day.
A Royal Mail 'Special Delivery Guaranteed® 1pm' and 'Special Delivery Guaranteed® 9am' service are available.
Delivery to the Scottish Isles/Highlands and to remote areas or during busy periods like Christmas can take longer.
Royal Mail HM Forces Mail
Select 'HM Forces Mail' from the country drop-down list and specify your address and BFPO number during the checkout process.
Returns
Any unwanted items can be returned within 30 days of purchase for a full refund on the value of the order (excluding any extra shipping costs). The customer is responsible for paying the return delivery cost. Refunds are made within 7 working days of purchase.
Returning Personalised Items
Personalised goods which are not faulty are non returnable items. Please be careful when indicating any personalisation. Please double-check spellings, punctuation and spacing.
Shipping Worldwide
We offer low cost flat-rate shipping on tracked/signed parcels. Our International parcels are handled by Royal Mail's international partners.
Table of international shipping destinations
| Destination | Cost | Royal Mail | Free Shipping* | Delivery Aim (Working Days) |
| Australasia | £10 | Signed/UK tracking only | £50 | 5 to 7 |
| Ireland (Republic of) | £7 | International | £50 | 3 to 5 |
| Indian Subcontinent | £10.10 | Signed/UK tracking only | £50 | 5 to 7 |
| Middle East | £9.75 | Signed/UK tracking only | £50 | 5 to 7 |
| Africa | £9.75 | Signed/UK tracking only | £50 | 5 to 7 |
| Mainland Europe | £8.70 | Signed/Fully tracked | £50 | 3 to 5 |
| Nordic Counties | £8.70 | Signed/Fully tracked | £50 | 3 to 5 |
| South America | £9.75 | Signed/UK tracking only | £50 | 5 to 7 |
| North America | £9.75 | Signed | £50 | 5 to 7 |
| Central Asia | £9.05 | Signed/UK tracking only | £50 | 3 to 5 |
| Far East | £9.75 | Signed/Fully tracked | £50 | 5 to 7 |
| Caribbean | £10.15 | Signed/UK tracking only | £50 | 3 to 5 |
| Central America | £10.15 | Signed/UK tracking only | £50 | 3 to 5 |
* Minimum shopping bag threshold value for free shipping.